8. Test your result at javatester.org/version.html – you will need to enable the java plugin (keep an eye on your address bar for a notification). If all went well you should see a pink box that list your java version with the following in it.
Java Version: 1.6.0_65 from Apple Inc.
9. Restart any Browsers
10. Go to www.isw-bc.ca and click on the BCeSIS Icon. Check the address bar for any blocked plugin notifications and allow the java plugin.
If the BCeSIS application stalls at an Allow/Deny window close the window with the grey bar and try again by clicking on the BCeSIS icon again. We’ve seen this behaviour and do not have a specific fix for it.
The Allow/Deny windows may not have the option to click allow. Where they do not, click Deny. It doesn’t affect the end functionality although they are annoying!
If you are running a PC and you cannot connect to BCeSIS do the following
1. Uninstall Java through Add/Remove Programs
2. From www.isw-bc.ca download and install and try any of the Java versions available at https://www.isw-bc.ca/csi/node.do?method=display&page=JRE_Downloads 3. Restart Browsers
4. Click on the BCeSIS link at www.isw-bc.ca
5. Check for blocked plugin warnings in the address bar and enable as appropriate
Finally if you are running a district owned computer, you can put in a work order at helpdesk.prn.bc.ca and a technician can do this for you or help you do it,
This meme was passed along to me, but I’m unsure of the original source. It does reference an important and difficult issue we are going to struggle with for the near future.
We are at a frustrating time where BCeSIS is requiring us to use an older version of Java, but other tools are requiring newer versions. This is affecting both Apple and Windows machines. Apple and OS X 10.6+ have caused issues due to blocking of the older version of Java needed for BCeSIS. We do have an imperfect resolution to this. Reports of a recent system update for 10.6 fixing the Java issue are good, but don’t help us for users with 10.7 and 10.8. We’ll be using BCeSIS for likely the next one to two school years so it will be an ongoing struggle.
Yesterday we were told a Ministry web tool may have required a newer version of Java to run. We aren’t sure yet if that was Java asking for an update, or the Ministry tool requiring it.
So at this point, follow the meme’s advice. Don’t update Java, or run system updates that reference Java on Windows or Macs (with the exception of OS X 10.6 if Java isn’t currently working). This does create a vulnerability due to older versions of Java. Avoid the “risky click” where you are on an unknown website, or following links to places you aren’t sure about.
If something is not working, give us a call at the helpdesk at 250-263-6442 or put in a ticket at helpdesk.prn.bc.ca and we will help you out as soon as possible.
Yesterday Apple released a malware definition that set a specific version of java to be allowed to run on OS X 10.6+. Unfortunately this definition precludes us from using BCeSIS as it requires an older version of Java on OS X. This update happens in the background with no user intervention. It is not part of the Software Updates. The reason for this is that the older versions of Java have security vulnerabilities that are often exploited by malicious websites or websites that have been compromised. A good way to avoid those websites is not to use the web… or more realistically don’t go to sketchy websites, follow unknown links etc.
We can’t update the version of Java as BCeSIS sadly requires an older version on OS X to run.
Our initial solution to remove this definition that is blocking our version of Java is as follows:
If you aren’t confident in doing the below steps or have difficulty, please call the helpdesk (250-263-6442) and we can do it remotely if your computer is on and Remote Desktop Management is turned on
Quit Browsers (ie Quit and restart, don’t just close windows!)
Open the Terminal application / Search for Terminal and run the application
copy and paste all the bold text below in terminal at the prompt
EDIT – I had missed a slash above but it is now correct.
Press Enter/Return on your keyboard
Enter your password for your computer
Assuming you’ve entered the command correctly and no errors come up, quit Terminal
Restart any Browsers
Test and see if you are able to get to the BCeSIS login screen or other Java related programs/services
A significant question with this fix is whether or not the definition will return on the next malware update or not. We are monitoring this and will adapt the fix if needed.
Feb 1 Edit – An Apple Engineer has said that the definition will likely return on the next update so to avoid doing this again you will need to turn off the automatic definitions update. This may leave your computer vulnerable in the future. This takes a few steps which I’ve listed below:
Click on Apple > System Preferences
Click on Security (or Security & Privacy) in the top row
Unlock to make changes (bottom left) using your laptop password – you need to be an admin of the laptop which most staff are. Use your laptop password
If there were a large scale sweeping OS X attack of some kind reminiscent of the Blaster worm we will suggest that you turn the Automatic update back on even though that will likely mean we will have java problems in the future. Keeping the older version of Java active on the macs will also mean that your computer is vulnerable especially if you are going to websites that are unknown or following unknown links.
We are looking at some options for a separate browser application to run Java for BCeSIS and disable Java in other browsers.
If these instructions does not work for you, try a restart on your computer and don’t hesitate to call the helpdesk at 250-263-6442.
Further to this there was another issue last year with Java that had the following solution – http://www.prn.bc.ca/ts/?p=1696
Thanks to the many technical staff from our and other SDs who worked to come up with this solution.