For planned service interruptions TS staff are responsible to provide as much notice as possible and limit where practical interruptions that will affect education or business processes. Estimated timelines should be provided with verification. TS Staff should schedule interruptions where possible with affected school / department / user.
For unplanned service interruptions TS staff will make attempts to communicate reasons and estimated time for repair of services with affected school / department / user.
Purpose
Communication
Scope
Planned and Unplanned Outages
Roles & Responsibilities
Senior Technology Services staff member who controls the timing of an outage or senior member that is responding to a service disruption is responsible to communicate the outage.
Owner
Director
History
December 6, 2018: Updated format
January 24, 2013: Created
Enforcement
Technology Services staff education