Contacts that are parents should have unique email addresses or only the email address listed on the priority 1 contact.
Example of what should not happen
Jane Parent – 1 – Mother – email@example.com
Joe Parent – 2 – Father – firstname.lastname@example.org
In the above case please remove the email on the contact with priority #2. If they have a different email that is best to enter. If not leaving the second contact email blank is best.
The rationale is due to the Family Portal Account creation process. We use parent email accounts to create the login account for parent portal. The above situation creates 2 accounts with the logins are email@example.com and firstname.lastname@example.org. The passwords for both accounts are sent to the same email address which causes significant confusion for parents.