• How to use Helpdesk Client Ticket updates

    After a recent update, Helpdesk client ticket updates have changed considerably. We have created a video to explain how update your tickets as a client or client admin. Just to be clear, clients can only update their own tickets. Client admins, or site admins, can update any tickets for their site. Please review the following […]

  • Helpdesk – Phone Changes

    Please note we’ve made some changes on how our phone helpdesk will operate. The number is still 250-263-6442 Different staff will be answering the phone on an assigned basis. If we cannot solve your problem within 2 to 5 minutes, we will generate a work order to address the problem.

  • Helpdesk Tickets for BCeSIS

    Please note, all requests for help on BCeSIS should now be routed through the helpdesk. http://helpdesk.prn.bc.ca or www.prn.bc.ca > click on Intranet > click on Helpdesk If you are unfamiliar with the Helpdesk, the videos below may be helpful (need a computer with speakers) How to enter BCeSIS Helpdesk Job Tickets (mov) How to enter BCeSIS Helpdesk […]