Our Helpdesk can be reached at
250-263-6442
8AM-12PM and 12:30pm-4:30PM
Monday – Friday
Please leave a message if no one answers as we are often assisting others on the phone and we will get to you as soon as possible. Staff will create a work ticket for each call and if we are unable to resolve the issue during the call we will provide you with the ticket number as a reference.
Work Orders can also be created by any staff member using their DWL username and password (windows, network shares, moodle, helpdesk) at
Please check with your office staff as some sites have specific procedures for their staff on work orders.