With WWP Roll-out nearing an end I would ask for your constructive feedback on the process. It is apparent to me that while we do better at some things, other things require attention that may not have in previous years. There were a number of laptops that were not correctly repaired through the summer months this year. I instructed staff part way through roll out to go back and check and pull laptops. This has resulted in incomplete carts and I regret any inconvenience but it was unfortunately necessary this year. We have implemented an internal quality control process (QC) to hopefully avoid as many of these as possible.
Two other changes this year involved the contracts (which were in the laptops, and a PDF copy sent to schools), and how the adapters were sent on request after payments were received. I have received some feedback on these but would love to hear some more of your constructive feedback.
TS staff will be looking at this in a November staff meeting and will further refine our process.
Your constructive feedback is appreciated, please use the comments feature to add it!
I was confused by not having a master list of laptops at Cran before they were signed out. I still have not received the adapters for those who paid the $67. I hope this happens soon as the students that paid deserve them. Laptop COWS were open when we arrived with the sawed off key inserted so don’t know what happened there.
I think having a clear and detailed list of procedures along with an agreed upon set of standards for repairs and tag changes and such might be an asset for when the tech dept. does their summer work. If we all know how dirty does a top case need to be to replace, how bad does the asset tag need to be to be replaced, do we take the stickers off the shelves, do we clean the shelves, etc, this might help prevent such a large amount of last minute repairs so we can have the laptops ready to go right away. I would hate to need someone to come along behind us to make sure we are doing it correctly.
I am new to WWP this year, but things went well. At RO we did the contracts on PAC Pizza night and most parents showed up. However, I have replaced two batteries already, and have another laptop that requires a work order, but no replacement to give the student.
There was a long wait for chargers and some classes got them before others despite the fact that all forms may have been in before the other classes. No master list of computers to match with students. We had to look through all the computers to find the right ones when handing out because the contract was inside the computer. Had to send 3 laptops in for repair on first day. Inaccessibility of contracts at the beginning of the year. Teacher paperwork. Barriers for students with no money. Don’t know who to get a hold of at different points in the process for updates. Had to bother AO’s for a month to get answers. What is the full process? We were told first to get contracts in signed would have chargers first. Students felt; had to wait too long before experimenting with it at home. They feel that we are not trying hard to make it fair. They are paying to rent for a year long wait to get to take home. Felt a loss of confidence in the system when some kids had while others didn’t even though they did everything in their power to get chargers fast.
The names of the students need to be on the outside of their assigned computer. Taylor needs updated computers. ASAP.